Managing
for Results
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Managing
effectively to deliver the right results
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Important
difference between being an effective and an efficient manager.
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How to
be motivated, commited, innoviative, approachable and flexible manager
?
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Being
an effective manager to a successful leader
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Key characteristics
an effective manager requires to transcend into an effective leader.
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Conflict
Management
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What is
a conflict and how is it cause ?
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Benefits
of having conflicts
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Good and
bad conflicts
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Role of
a conflict manager
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Effective
and efficient conflict management
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Role of
a mediator in conflict management
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Customer,
Relationship, Management
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The integration
carried out by automated functions like marketing, sales, service and e-commerce
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Key features
to develop an effective customer relationship program.
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Technology
driven setups for efficient customer relationship program
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Role of
top management developing the scope and extent of customer relationship
program
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Role-play
of the implementation team
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Inventory
Management
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Benefits
and advantages of inventory management
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Key objectives
of inventory management and the role of an inventory manager to reduce
these.
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Important
concepts pertaining to inventory management such as minimum level, EOQ,
recorder point, lead-time and safety stocks etc.
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Need for
selective inventory management techniques like the ABC classification and
VED analysis.
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