Frequently Asked Questions:

Coimbatore.com provides you with a enjoyable shopping experience and you can be assured of authentic quality and prompt delivery. All our products are door delivered and we stand by our quality and provide 100% Satisfaction Gaurantee.

Purchase

There is no minimum purchase requirement. There is no maximum limit either. However, for your own safety against misuse of your credit card, we may require additional details before shipment.

mall.coimbatore.com is in the process of compiling a detailed information on each of the product displayed. However, if you still need more information please contact us.

Payment

We accept Visa and Mastercard billed in US Dollars. This means that if you live in country where there are no exchange restrictions (USA, Canada, most of Europe, Australia, Middle East, Far- East) you will be able to use our mall. If you live countries with exchange restriction, you may send us a bankers check. If you live in India, you may send us a Demand Draft for the equivalent Indian Rupee.

Your Credit Card details are accepted through the SSL protocol. All transactions are secure, powered by CGI scripts capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

Delivery

After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you need any correction, you can email us before the items are shipped.

All the items will be hand delivered to the door.

We usually need 1 to 7 business days for delivery depending on the product and delivery address. But in special cases we do our best to speed up delivery as quickly as possible.

On Sundays and Public Holidays in India, no delivery of items through courier is possible. Deliveries will be made either on the previous day or the next day. In case of flowers/cakes/chocolates and a few select items, efforts are made to deliver even on Sundays / Holidays. But we do not commit on assured delivery on these days.

Can you guarantee the date of delivery?

We take all efforts to deliver the gifts on time. But sometimes, when we run out of stock of the ordered items, delivery might be delayed. Be assured that such conditions occur rarely. For assured delivery on the specified date, order at least a week in advance. How do I know that the item has been delivered on-time ?

After the delivery we will send you a confirmation of delivery by e-mail. Are there any additional delivery charge ?

None. Our charges are all inclusive! No extra charges for urgent delivery, delivery on Sunday's or holidays. Can I send some message along with the gift ?

Yes, you can send message along with your gifts. Just type in your message in the "message" field while placing the order and a personalised card will accompany your gift. Can the recipient send me a return message ?

Yes, the recipient can send a return message to you. We'll request all recipients to fill in the return message for you in the delivery confirmation memo and we shall e-mail it to you.

Cancellation and Refund

You can cancel an item before it enters the shipment process. Usually if you email us within 24 hours of placing the order, we will be able to cancel your item(s) and refund your card account.

More questions?

We believe we have answered the frequently asked questions. But your question may be different. Feel free to contact us using the links available elsewhere on thsi site. We will be pleased to answer your questions. Please allow 1-2 working days for replies.

Privacy Information

Will you share my data with anybody else?

mall.coimbatore.com has a strict privacy policy. We will never use your data outside of mall.coimbatore.com. All your information will be kept confidential and will only be used to enhance your shopping experience.

Customs Regulation and Local Laws
You are responsible for Customs Duty and other applicable levies of your country. You are also advised to check for any import restrictions or other local laws that may apply in your country.

Privacy Policy

At mall.coimbatore.com we value your Privacy. We will not sell or rent your personal information to anyone. The details of your purchases are not revealed to third parites. We use the information collected about you to personalize the services offered, to speed up your orders, and to serve you better. Your email id's are not sold or hired.

Security

Your credit card info is very secure on . Here is why:

Unlike other websites, we do not capture or store any credit card information on our servers. This is more secure than the method used by many websites.

Additionally, your card CVV number is an added security feature to help protect you against misuse of your card. The CVV Number is a group of 3 or 4 digit numbers printed on the back of the card, immediately following your credit card number.

In case you have any questions, please contact us.

Guarantee

All products are 100% Guaranteed. Your complete satisfaction is our aim.

We Guarantee to deliver Quality products that you are sure to enjoy.

If you are not 100% Thrilled with your purchase for whatever reason, you can get a FREE replacement or a FULL 100% REFUND of your money.

Fact: Over 69% of our sales come from past customers or from people who have been referred by customers.